Need Help?
📱 Use In-App Support (Recommended)
Open Photo Cleaner Storage Cleanup → Settings → Contact Support → Contact Support
This automatically includes your user ID and app version, helping us assist you faster.
Alternatively, email us at support@aesthetic.me
Subscriptions & Billing
Purchases and subscriptions are managed by Apple through the App Store:
- Manage or cancel: Apple Support – View or cancel subscriptions
- Request a refund: reportaproblem.apple.com
- Multiple devices: Use "Restore Purchase" on the paywall to move your purchase to another device. Note: Purchases can only be active on one device at a time.
Quick Troubleshooting
- Update to the latest iOS version and Photo Cleaner Storage Cleanup version
- Force-quit and reopen the app
- If a scan seems stuck, keep the app open for a moment — progress is saved month by month and resumes automatically
- Reinstall the app if issues persist (subscriptions are tied to your Apple ID)
- Still having trouble? Use the in-app support with your device model, iOS version, and steps to reproduce
FAQ
Is Photo Cleaner Storage Cleanup free?
Photo Cleaner Storage Cleanup is free to download and lets you scan your library and see exactly what's wasting space. Unlimited cleaning requires an optional premium subscription. We keep pricing transparent: you always see the price and term before you're charged, and you can cancel anytime in your App Store settings.
How do I cancel my subscription or free trial?
Subscriptions are managed by Apple, so canceling is easy and instant: open Settings on your iPhone, tap your name → Subscriptions → Photo Cleaner Storage Cleanup → Cancel. If you cancel during a free trial before it ends, you won't be charged. You keep access until the end of the current period.
How do I restore my purchase on a new iPhone?
Make sure you're signed in with the same Apple ID you used to subscribe, then open Photo Cleaner Storage Cleanup and tap Restore Purchases on the paywall or in the app's settings. Your subscription is tied to your Apple ID, not your device.
I deleted photos but my storage didn't change. Why?
Two common reasons: deleted photos sit in the Recently Deleted album for up to 30 days before iOS fully releases their space (you can empty it manually in Photos → Albums → Recently Deleted), and iOS sometimes takes a few minutes to refresh its storage numbers. Photo Cleaner Storage Cleanup's receipt screen shows the real measured difference after each session.
Why does the app need full access to my photos?
Photo Cleaner Storage Cleanup needs read access to scan your library for duplicates and clutter, and delete access so iOS can move the photos you choose to Recently Deleted. iOS shows its own system confirmation before anything is deleted. Access is used only on your device — nothing is uploaded.